Shipping policy

Do you ship internationally?

We currently offer shipping services to over 50 countries worldwide. If you experience any issues related to payment, please contact us at info@a-brio.com

Due to shipping restrictions, we ship to almost all countries worldwide except the following:

• Ukraine
• Laos
• Paraguay
• Algeria
• Kuwait

How long does it take for my order to arrive?

Total delivery time = processing time + shipping time

Processing Time

• The average processing time is 3-7 business days.
• Depending on the product design and type, the average processing time might take an additional +7 days.

Shipping Time

• US (United States) Shipping Time: 10-16 business days
• Other Countries Shipping Time: 10-20 business days

How much does shipping cost?

• Free shipping for orders over $100 USD
• Otherwise, a fee of US$10 applies.

Note: The given shipping fee is a discounted price, and the actual shipping fee may apply during refunds.

Where can I find my tracking number?

Once your order is shipped, we'll send you an email containing the relevant information. You can then track your order through this https://www.17track.net/en

My order status says "delivered" but I haven't received it.

Please reach out to us at info@a-brio.com .

Do I have to pay VAT? (Only applicable for EU customers)

Good news! EU VAT is prepaid, so you don't have to worry about additional duties. The cost for VAT on shipments to the EU is covered by us, so you can receive your package without any additional VAT payment.

Do I have to pay customs duties and taxes?

Customs duties for international shipments are the responsibility of the customer and vary from country to country